Shipping policy
SHIPPING POLICY
At SafeNest, we work to process and ship every order as quickly and carefully as possible. Please review the following information regarding order processing and delivery times before placing your order.
1. Order Processing
Orders are generally processed within 2 to 5 business days after the order is successfully placed and payment has been confirmed.
During the processing period, your order is carefully prepared, checked and packed before being handed over to the shipping carrier.
Please note that business days generally exclude weekends and public holidays.
During periods of high order volume, promotions, holidays or circumstances outside our reasonable control, processing may take longer than the standard timeframe.
2. Shipping Times
For orders shipped within the United States, the estimated shipping time is:
7 to 12 business days
Shipping times are estimates and are calculated after the order has been processed and shipped. They do not include the order processing period of 2 to 5 business days.
Therefore, the estimated total time from placing an order to delivery within the United States is generally:
9 to 17 business days.
Delivery times may vary depending on the destination, carrier, weather conditions, holidays, customs procedures and other circumstances beyond our reasonable control.
3. Order Tracking
Once your order has been shipped, you will receive a tracking number by email.
Tracking information may take some time to become active after the package has been handed to the carrier.
Once tracking information becomes available, you can use the tracking number to monitor the progress of your shipment.
Please make sure that the email address provided during checkout is accurate so that we can send you your shipping and tracking information.
4. Shipping Costs
United States
Free standard shipping is available on all orders shipped within the United States.
Unless otherwise stated at checkout, no additional standard shipping charge will be applied to eligible US orders.
International Orders
We may accept orders from destinations outside the United States.
International shipping availability, costs and estimated delivery times may vary depending on the destination and will be displayed at checkout where applicable.
International orders may require additional time to arrive due to customs clearance, local postal services, import procedures or other circumstances specific to the destination country.
5. Customs, Duties and Import Charges
For international orders, additional customs duties, taxes, import fees or other charges may be imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in the product price or standard shipping cost and may be the responsibility of the customer.
SafeNest does not control the customs authorities of the destination country and cannot guarantee the amount or timing of any customs-related charges.
Customers are responsible for ensuring that the products ordered can legally be imported into their destination country.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order cannot be delivered because the customer provided an incorrect, incomplete or invalid shipping address, additional shipping or reshipping costs may apply where permitted by applicable law.
If your order has not yet been shipped and you notice that your shipping information is incorrect, please contact us as soon as possible at:
We will make reasonable efforts to assist you, but we cannot guarantee that shipping information can be changed after an order has been processed or shipped.
7. Delayed, Lost or Stolen Packages
Once an order has been shipped, delivery is handled by the applicable shipping carrier.
Delivery delays can occur due to circumstances including, but not limited to:
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Carrier delays.
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Severe weather.
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Public holidays.
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Customs processing.
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Incorrect or incomplete address information.
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Transportation disruptions.
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High shipping volumes.
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Events outside our reasonable control.
If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors and the delivery location and contact the carrier for further information.
If you continue to experience an issue with your shipment, contact us at:
We will make reasonable efforts to assist you in contacting or working with the relevant carrier.
Nothing in this section limits any mandatory rights or remedies available to consumers under applicable law.
8. Delivery Estimates
All delivery times provided on our website are estimated delivery times and are not guaranteed, unless expressly stated otherwise.
The estimated shipping period begins once the order has been processed and handed over to the shipping carrier.
SafeNest is not responsible for delivery delays caused by circumstances outside our reasonable control.
However, where mandatory consumer protection laws establish specific delivery obligations or remedies, those legal requirements will apply.
9. Orders That Cannot Be Delivered
If a package is returned to us because it could not be delivered due to an incorrect address, refusal of delivery, failure to collect the package, or another reason attributable to the customer, please contact us at:
Depending on the circumstances, we may be able to arrange a reshipment.
Additional shipping costs may apply to reshipments where permitted by applicable law.
If reshipment is not possible, any refund will be handled in accordance with our Refund and Return Policy and applicable consumer protection laws.
10. Contact Us
If you have any questions regarding your order or shipment, please contact us at:
We will do our best to assist you and provide any available information regarding your shipment.