Refund policy
Refund and Return Policy
At Safenestt, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the terms of this Refund and Return Policy.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, the product must be:
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Unopened and unused.
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In the same condition in which you received it.
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In its original packaging.
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Complete with all original accessories, components, labels and documentation, where applicable.
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Accompanied by valid proof of purchase or sufficient information to identify the order.
Once the product has been opened, used, assembled, installed, or otherwise put into use, it is not eligible for return under our voluntary 30-day return policy.
To request a return, you must contact us first at:
Please do not send any product back before contacting us and receiving return instructions. Returns sent without prior authorization may not be accepted or may experience delays in processing.
European Union – 14-Day Right of Withdrawal
If you are a consumer located in the European Union and the mandatory consumer protection laws applicable to your purchase grant you a statutory right of withdrawal, you generally have the right to withdraw from your purchase within 14 calendar days, without providing a reason.
The withdrawal period generally begins on the day you, or a third party designated by you other than the carrier, receives physical possession of the goods.
To exercise your right of withdrawal, you must notify us of your decision before the applicable withdrawal period expires by contacting:
Please note that the statutory right of withdrawal may be subject to legal exceptions. In particular, certain sealed products may be excluded from the right of withdrawal where they are not suitable for return for reasons of health protection or hygiene and have been unsealed after delivery.
Where the applicable law permits such an exception, opened or unsealed products will not be eligible for withdrawal.
The statutory rights granted by applicable consumer protection laws always prevail over this commercial return policy.
Condition of Returned Products
For returns made under our voluntary 30-day return policy, products must be returned completely unopened and unused.
We do not accept voluntary returns where the product:
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Has been opened.
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Has been used or tested beyond what is permitted by applicable law.
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Has been installed, assembled or operated.
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Is damaged due to improper use or handling.
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Is missing original packaging or components.
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Shows signs of wear, alteration or misuse.
If a product is returned in a condition that does not meet the requirements of this policy, the return may be rejected and the product may be sent back to the customer.
Nothing in this section limits any mandatory statutory rights relating to defective, damaged or non-conforming products.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If you receive a product that is defective, damaged, incorrect, or materially different from what you ordered, contact us as soon as possible at:
Please include your order number and, where appropriate, photographs or videos showing the issue so that we can properly assess your claim.
If the issue is covered by applicable consumer protection laws or our applicable warranty obligations, we will provide the appropriate remedy in accordance with those laws.
Depending on the circumstances, this may include a replacement, repair, price reduction, refund, or another remedy available under applicable law.
Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law.
These may include:
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Products that have been opened or used.
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Products that are personalized or made specifically according to customer specifications.
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Products that are not suitable for return for health or hygiene reasons once their seal has been opened.
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Products that are damaged as a result of misuse, improper handling or installation.
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Products for which applicable law provides an exception to the right of withdrawal or return.
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Sale, clearance or promotional items, where permitted by applicable law.
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Gift cards.
If you are unsure whether your particular product is eligible for return, please contact us before sending it back.
Sale and Promotional Items
Sale, clearance and promotional items are not eligible for return under our voluntary 30-day return policy, unless otherwise expressly stated by Safenestt.
This exclusion does not affect any mandatory consumer rights that cannot legally be excluded, including rights relating to defective, damaged or non-conforming products where applicable.
Exchanges
If you wish to exchange an eligible product for another product, please contact us at:
Exchanges are subject to product availability.
In certain circumstances, we may ask you to return the original product and place a separate order for the replacement product.
Return Shipping Costs
For voluntary returns under our 30-day return policy, the customer is responsible for the direct cost of returning the product unless Safenestt expressly agrees otherwise.
Where a product is defective, damaged, incorrect, or does not conform to the applicable sales contract, return shipping costs and the appropriate remedy will be handled in accordance with applicable law.
For statutory withdrawals within the European Union, return shipping costs will be handled in accordance with the applicable consumer protection legislation.
Refunds
Once we receive and inspect your returned product, we will notify you whether your return has been approved or rejected.
If your return is approved, the refund will generally be issued to the original payment method used for the purchase.
Please allow additional processing time for your bank, credit card company, payment provider, or other financial institution to process the refund.
Where the European Union statutory right of withdrawal applies, refunds will be processed in accordance with the applicable legal requirements.
Where permitted by applicable law, we may withhold reimbursement until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.
Where legally required, the refund will include the cost of the standard delivery option originally selected. Additional costs resulting from choosing a more expensive delivery method will not be refunded where permitted by law.
Unauthorized Returns
Products must not be sent back without contacting us first.
If a product is returned without prior contact and authorization, we reserve the right to delay processing until the return can be properly identified and assessed.
This provision does not affect any statutory right that cannot legally be restricted.
How to Request a Return
To request a return, refund, exchange, or assistance with a damaged or defective product, contact:
Please provide:
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Your order number.
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The name used when placing the order.
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A description of the reason for the return or issue.
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Photographs or videos where relevant.
We will then provide you with the applicable instructions for your return.
Legal Rights
This Refund and Return Policy is intended to operate alongside, and not replace, any mandatory consumer protection rights applicable to your purchase.
Nothing in this policy is intended to exclude or restrict any legal right that cannot lawfully be excluded or restricted.
Where mandatory applicable law provides a consumer with rights that differ from the terms of this policy, those mandatory legal rights will prevail.
For any questions regarding returns or refunds, please contact us at: